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eGuarantee@Gov

Contact us

Please submit an enquiry form if you have general questions or are interested in onboarding eGuarantee@Gov. For assistance with Customs eServices or technical issues, please contact the Customs eServices team.

Last updated on 10 September 2026

General and Onboarding Enquiries

If you have any general queries, or are a Financial Institution, Government Agency or School looking to onboard eGuarantee@Gov, please submit an enquiry form here (opens in new tab). The eGuarantee@Gov team will get back to you as soon as possible.

Technical Enquiries

If you are facing technical issues or need assistance with Customs eServices, you may:

  1. Chat with a Customer Service Officer (opens in new tab);

  2. Contact the Customs Contact Centre at +65 6355 2000; or

  3. Use the online enquiry form (opens in new tab) or request a call-back from a Customer Service Officer during operating hours.

Customs Contact Centre Opening Hours

Monday to Friday: 8:30am to 5:30pm

Closed on weekends and public holidays