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eGuarantee@Gov

FAQ

Find answers to common questions about eGuarantee@Gov, including its benefits, eligible guarantee types, and eGuarantee application status.

Last updated 25 August 2026
Why should I apply for an eGuarantee instead of a paper guarantee?

  • You can enjoy a faster lodgement process. Typically, it takes you up to 5-7 days from application to delivery of the guarantee to the Beneficiary. With eGuarantee@Gov, the application and issuance process can be completed within a day.

  • You can also enjoy cost savings as there is no longer a need to collect the paper guarantee from the bank or insurance company and deliver them to the Beneficiary.

  • Please note that from 1 April 2025, Government Agencies requiring guarantees for new tenders or licences will accept eGuarantees only, replacing paper guarantees.

What type of eGuarantee can I apply for?

You can apply for guarantees for:

  • procurement of general goods and services and construction services;

  • revenue contracts;

  • land sale tenders and;

  • licensing obligations/ regulatory requirements.

Please approach the Beneficiary you are dealing with to find out the type of eGuarantee it requires.

How do I check on the status of my eGuarantee? Who should I contact regarding the status of my eGuarantee application?

  • The bank or insurance company will inform you that it has issued the eGuarantee.

  • Once your eGuarantee has been lodged successfully, the Beneficiary will inform you on the next step of your procurement, revenue contracts, land sale tenders or licensing process.

  • You may contact the Beneficiary regarding the status of your eGuarantee if it has been lodged successfully.

How is eGuaranee@Gov different from the Electronic Bankers’ Guarantee Programme?

eGuarantee@Gov is an expansion of the Electronic Bankers’ Guarantee Programme used by Singapore Customs:

  • It will tap on Customs eServices and include more types of guarantees required by Government Agencies.

  • More Financial Institutions will also participate so applicants can have more choices of the Financial Institutions they wish to purchase eGuarantees from.

  • Financial Institutions will also benefit from greater participation by Applicants.

What is Customs eServices?

Customs eServices is Singapore Customs' digital services platform that enables businesses and individuals to access and transact with Customs services online. It provides a one-stop portal for permit applications, declarations, certifications, and other regulatory services.

Visit here (opens in new tab) to find out more.