How eGuarantee@Gov Works
Learn how an eGuarantee is issued, verified, and accepted through eGuarantee@Gov.
Last updated 28 August 2026
Roles and Responsibilities
Roles and Responsibilities of each party in the eGuarantee@Gov process
Parties | Roles and Responsibilities |
|---|---|
Beneficiary (Government Agency, Independent and Government-aided Schools) | Provides guarantee requirements, verifies the Issuance Data Set, and proceeds with the contract, license or bond process. |
Applicant | Applies for an eGuarantee through a Participating Financial Institution. |
Participating Financial Institution | Issues eGuarantee. |
Standard eGuarantee Process
Note: This process applies to all eGuarantee use cases except MOM Foreign Worker Bonds.
Step 1: Applicant applies for an eGuarantee through a Participating Financial Institution.
The Applicant obtains information required for the eGuarantee application from the Beneficiary and the Applicant submits an eGuarantee application through a Participating Financial Institution.
Step 2: Financial Institution issues the eGuarantee through an Issuance Data Set on Customs eServices.
The Participating Financial Institution submits the Issuance Data Set to the Beneficiary on Customs eServices.
Step 3: Beneficiary verifies the Issuance Data Set.
The Beneficiary reviews the Issuance Data Set and verifies that the submitted information is complete and accurate.
Step 4: Data Set validation outcome
Successful verification: The Beneficiary proceeds with the contract award, tender or licence process.
Verification issues identified: The Beneficiary informs the Applicant on the follow-up actions to rectify the issue.
MOM Foreign Worker Bond eGuarantee Process
Step 1: Applicant applies for an eGuarantee through a Participating Financial Institution.
The Applicant obtains information required for the eGuarantee application from the Beneficiary and the Applicant submits an eGuarantee application through a Participating Financial Institution.
Step 2: Financial Institution issues the eGuarantee through an Issuance Data Set on Customs eServices.
The Participating Financial Institution submits the Issuance Data Set to the Beneficiary on Customs eServices.
Step 3: Beneficiary verifies the Issuance Data Set.
The Beneficiary reviews the Issuance Data Set and verifies that the submitted information is complete and accurate.
Step 4: Data Set validation outcome
Successful verification: The Beneficiary uploads the Acknowledgement File to confirm successful registration of the eGuarantee.
Verification issues identified: The Beneficiary informs the Applicant on the follow-up actions to rectify the issue.
Step 5: Financial Institution sends proof of purchase to Applicant.
The Participating Financial Institution provides the Applicant with proof of purchase or issuance confirmation (e.g. debit advice for banks).